Lemon Spaces

Your data

Delete your account

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This page is for the Lemon Spaces app and the lemonspaces.com website, both run by Lemon Spaces for Real Estate Investment LLC. It says how to ask us to delete your account and the personal data kept with it, and what happens then. You do not need to sign in or have the app to read it or to make a request.

In the app#

  • Open the Lemon Spaces app and sign in.
  • Go to Profile → Settings → Delete my account.
  • Read what will be deleted and what is kept, confirm, and press Delete my account.

To make sure it is you, the app asks you to sign in again first if your last sign-in was more than 15 minutes ago. Your account is deleted at once and the app signs you out.

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On the website#

Signed in on lemonspaces.com, open Profile & settings → Delete account and press Ask to delete my account. It opens an e-mail to [email protected]; send it from the e-mail address of your account, and our team deletes the account.

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Without the app or a sign-in#

E-mail us to delete your account at [email protected], preferably from the e-mail address of your account, and say that you want it deleted. You can also write to us with our contact form, giving that address.

If we need to confirm that the account is yours, we will ask. We acknowledge every request within 6 working days and tell you what we will do and by when, as our privacy policy says.

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What is deleted#

When your account is deleted, these go at once:

  • your account itself — your name, e-mail address, mobile number and password — and the ways you signed in to it, including Sign in with Apple or Google;
  • every session: you are signed out on all your devices;
  • your profile picture, your saved cards, the record of the homes you viewed, your wishes for a stay and any VIP mark linked to the account;
  • the app's notifications, its notification settings and your phone's push token;
  • your subscription to marketing e-mails, if you had one: you are unsubscribed and never e-mailed marketing again.

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What is kept, and for how long#

Some records must be kept by law, or to answer questions and claims about a stay. They are no longer linked to an account, and each is deleted when its time ends, as the privacy policy’s retention table says:

  • Bookings, payments and invoices: as long as Egyptian tax and accounting law requires.
  • Copies of passports, identity cards, birth certificates and marriage certificates, and the details read from them: 3 years after the stay’s check-out.
  • Signed rental agreements and the record of signing: 5 years after the stay’s check-out.
  • Your arrival details, the married-couple answer, and the notes of a cash deposit and of the police notice: 3 years after the stay’s check-out.
  • Messages and their attachments: as long as we need them to look after your stay or your request, and to deal with any follow-up questions or claims.
  • Published reviews: while the space is shown on our website, unless you ask us to take yours down.
  • If you asked for marketing e-mails: your e-mail address and the record of your consent, as proof, for 3 years from the last marketing e-mail we sent you or from your unsubscribing, whichever is later; after that, only a one-way fingerprint (hash) of the address, so that we never e-mail it again.

You can also ask us to delete only some of your data, or to correct it, without closing your account: see Your rights.

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Owners and staff#

The app does not offer deletion to an apartment owner or a member of our team: an owner's account carries units, agreements and payouts. Our team closes these accounts on request: write to [email protected] from the account's e-mail address, as above. Owner records are then kept for as long as the law requires for tax, accounting and legal claims.

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